Together with leading technologists and policy experts from the EU institutions gathered for a High-Level Working Group on Innovation in Services, Don Tapscott, chief executive of Toronto-based think tank New Paradigm, and author of bestseller Wikinomics: How Mass Collaboration Changes Everything. Lessons for your Business from Web 2.0. explained the intricate nature of service innovation, and called for more collaborative, inclusive business models.

Don Tapscott, chief executive of Toronto-based think tank New Paradigm - High-Level Working Group on Innovation in Services